Frequently Asked Questions

Shipping & Orders

How long does shipping take?

Standard shipping: 5-7 business days. Expedited: 2-3 business days. International: varies by destination.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping rates calculated at checkout.

How do I track my order?

You'll receive a tracking number via email once your order ships.

Products & Compatibility

How do I know if a part fits my RC car?

Check the product description for compatibility information. If unsure, email us at support@rccrafter.com with your model name.

What's the difference between brushed and brushless motors?

Brushed: Lower cost, simpler, good for beginners. Brushless: More power, longer life, higher efficiency, requires brushless ESC.

What battery should I use?

Check your vehicle's specs. Most 1/10 scale cars use 2S (7.4V) or 3S (11.1V) LiPo batteries. Always match voltage and connector type.

Batteries & Safety

How do I charge a LiPo battery safely?

• Use a LiPo-compatible balance charger
• Never leave charging batteries unattended
• Charge on a fireproof surface or in a LiPo bag
• Stop charging if battery gets hot or puffs up

How should I store LiPo batteries?

Store at 50% charge (storage voltage ~3.8V per cell) in a fireproof bag, away from flammable materials.

Returns & Support

What's your return policy?

30-day returns on most items in original condition. See our Return Policy for details.

How do I contact support?

Email support@rccrafter.com. We respond within 24 hours on business days.